Terms of Service

These Terms of Service ("Terms") govern access to and use of DPSTUDIOS CRM (the "Service"), operated as a sole proprietorship registered in India ("we," "us," "our"). By creating an account or using the Service, a business ("Customer," "you") agrees to these Terms.

1. The Service

DPSTUDIOS CRM is a subscription booking and field-service management platform: AI phone call answering, technician scheduling, invoicing/quotes, Google Calendar sync, SMS notifications, and related tools, made available on a software-as-a-service basis.

2. Accounts

You're responsible for the accuracy of information provided at signup, for keeping login credentials confidential, and for all activity under your account, including actions taken by staff/technicians you grant access to.

3. Subscription plans and billing

The Service is offered on paid subscription plans (see Pricing), billed in advance on a recurring monthly basis, plus a free trial period for new accounts where offered. Fees are non-refundable except as described in our Refund & Cancellation Policy. We may change plan pricing with notice; changes apply from your next billing cycle.

4. Third-party services

The Service integrates with third-party providers to deliver certain features on your behalf: Twilio (calling/SMS), an AI voice platform (call answering), Stripe (payment processing), and Google (calendar sync, optional). Your use of these integrated features is also subject to those providers' own terms. We are not responsible for outages or changes made by these third parties.

5. Acceptable use

You agree not to use the Service to violate any law, to send unsolicited/spam communications, to misrepresent your identity or business, or to attempt to access another Customer's data or disrupt the Service's operation.

6. Your data

You retain ownership of the business and customer data you enter into the Service. See our Privacy Policy for how that data is collected, used, and protected.

7. Service availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Scheduled maintenance or third-party outages (Twilio, Stripe, Google, or the AI voice platform) may affect availability from time to time.

8. Termination

You may cancel your subscription at any time (see Refund & Cancellation Policy). We may suspend or terminate an account for non-payment or a material breach of these Terms, with reasonable notice where practical.

9. Limitation of liability

The Service is provided "as is." To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the Service, including missed calls, bookings, or payments caused by third-party provider outages.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after a change constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of India. Any disputes arising from these Terms or the Service will be subject to the jurisdiction of the courts of India.

12. Contact us

Questions about these Terms can be sent to support@dpstudios.in.