Refund & Cancellation Policy

1. Free trial

New accounts start on a free trial period (see Pricing for current trial length). No payment is collected during the trial, and you may cancel at any time before it ends at no cost.

2. Subscription billing

Paid plans are billed monthly in advance. By subscribing, you authorize recurring charges to your payment method each billing cycle until you cancel.

3. Cancellation

You may cancel your subscription at any time by contacting support@dpstudios.in. Cancellation stops future billing; access to the Service continues until the end of the billing period already paid for.

4. Refunds

Subscription fees already charged are generally non-refundable, except:

• A duplicate or erroneous charge caused by a billing error on our part — refunded in full once verified.
• A Service outage attributable to us that materially prevents use of core functionality for an extended period — handled case-by-case, at our discretion, which may include a prorated credit or refund.

Refund requests should be sent to support@dpstudios.in with the account details and reason; we aim to respond within 5 business days.

5. Third-party usage charges

Charges from integrated third parties (e.g., Twilio call/SMS usage, Stripe payment processing fees on payments you collect from your own customers) are separate from your DPSTUDIOS CRM subscription and are not covered by this policy.

6. Account termination by us

If we suspend or terminate an account for non-payment or breach of our Terms of Service, no refund is owed for the current billing period.

7. Contact us

Questions about billing, cancellation, or refunds can be sent to support@dpstudios.in.